Returns & Exchanges
We accept returns on most items*. If your item is in unused perfect condition, you can send it back for a full refund within 30 days of receiving it. We can also exchange your items as well! Just print out this return form and include it with your return or exchange. (if you'd like help with your exchange or return, email us and we'll get back to you in a few hours!)
*ShanaLogic is not responsible for shipping costs for returns, exchanges and/or edited orders.
Print out our Return & Exchange Form
Exceptions: We do NOT except refunds on these items:
- Made to order Items (Forever Young Collection, made to order rings, altered jewelry made just for you)
- Makeup, hair extensions & undergarmets
- Original and limited edition fine art
- Shipping fees (unless the mistake is on our end)
- Giftwrap (obviously;-)
If you are unhappy with an item you received, please email us immediately! Quality is important to us and we want to make sure you are a happy camper (err...shopper:-)
Who can I talk to about my return?
Feel free to email theshop (at) shanalogic (dot) com and Corene will do her best to take care of you! Remember, our items are handmade and we run a small shop but we really do want you to love us so send us an email!
How long will it take for me to get my money refunded?
Normally it takes 1-2 business days from the time we receive your return.
I chose the wrong size-- Can I exchang it for a different size?
Sure! Send us an email and we'll arrange a swap if we can! Just print out this return/exchange form and include it with your items.
I liked my item but want to exchange it for something else-- Can I?
Of course! Just print out this return/exchange form and include it with your items. *It's easier if you email us first to let us know-- that way we can make sure the item you'd like is in stock. Please email theshop (at) shanalogic (dot) com
My item was made just for me-- can I return it?
Sorry but no:-) The artist spent time and resources to make their items and if it's made just for you, we can't sell it to anyone else.